citinow's Privacy Policy
Your personal information is very important to us. This policy explains in detail how citinow collects your information, what purposes it is used for, and how it is kept secure.
Table of Contents
Introduction and Applicability
citinow is an online gaming and betting platform that provides services to Bangladeshi users. This privacy policy document applies to all members and visitors using services on our website citinowbet.cam. By registering an account or using our services on our website, you are considered to have accepted the terms of this policy.
We believe it is our responsibility to ensure the security of your personal information. citinow is always committed to protecting your privacy. This policy is an integral part of our Terms and Conditions and both documents must be read together.
Important: This document may change from time to time. We will notify you properly before any changes take effect. It is in your interest to review this page regularly.
Information We Collect
citinow collects various types of information to operate its services properly. The information collected falls into two main categories:
2.1 Personal Identification Information
During account registration and identity verification, we collect the following information:
- Full name (as per national ID card or passport)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (for identity verification purposes)
- bKash, Nagad or Rocket account number (for processing transactions)
- Bank account details (for bank transfers)
2.2 Technical and Behavioural Information
While you use our platform, some information is collected automatically:
- IP address and device information
- Browser type and operating system
- Time and duration of site visits
- Pages visited and game activity logs
- Deposit and withdrawal transaction history
- Bonus and promotion usage information
- Customer support communications via live chat and email
How We Collect Information
citinow collects information in the following ways:
3.1 Direct Collection
When you open an account, fill in a form, make a deposit or withdrawal, contact customer support, or use any service, you voluntarily provide us with information. This information is stored directly in our system.
3.2 Automatic Collection
Your browsing behaviour, transaction activity, and platform usage patterns are automatically recorded through our server logs, cookies, and similar technologies. This information is used to improve service quality.
3.3 Through Third Parties
For identity verification and fraud prevention, we may verify information with the help of approved third-party service providers. In such cases, relevant information is exchanged to a limited extent, but always within the framework of this policy.
Purpose of Using Information
citinow uses collected information only for specific legitimate purposes. We never use your information unnecessarily or for unauthorised purposes.
4.1 Account Management and Identity Verification
Personal information is used to create and manage your account, ensure login security, and verify membership. Accurate identity verification keeps our platform secure.
4.2 Transaction Processing
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is essential to ensure accurate transactions for the ৳300 minimum deposit and ৳800 minimum withdrawal.
4.3 Providing Customer Support
Our 24/7 live chat and email support team uses account information to resolve your issues quickly. This information is needed to provide assistance in both Bengali and English.
4.4 Providing Promotions and VIP Benefits
Transaction and activity information is analysed to correctly deliver bonus offers, cashback benefits, and VIP rewards. This information is used to improve each member's experience.
4.5 Security and Fraud Prevention
System logs and behavioural data are analysed to detect unauthorised account access, fraudulent transactions, and security risks. This is essential for the protection of all members.
4.6 Meeting Legal Obligations
Specific records are maintained to comply with applicable laws and regulations and to meet information requirements of regulatory authorities.
Data Storage and Security
citinow takes industry-standard technical and organisational measures to ensure the security of your information. We use SSL (Secure Socket Layer) encryption to secure data transfers.
5.1 Technical Security Measures
- All data transfers secured through SSL/TLS encryption
- Encryption of stored data
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-factor authentication (OTP) system
5.2 Organisational Security Measures
- Only authorised staff can access relevant information
- Regular privacy and security training for staff
- Strict action in case of data protection policy violations
- Privacy clauses included in third-party agreements
Data Retention Period: Information is retained for as long as your account is active. Even after an account is closed, information may be retained for the time necessary to meet legal obligations, resolve disputes, and ensure security.
Sharing Information with Third Parties
citinow does not sell your personal information or share it without permission. However, limited information may need to be shared in specific circumstances:
6.1 Payment Processors
Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfer transactions. These providers follow their own privacy policies.
6.2 Game Providers
Our game providers including Pragmatic Play, PG Soft, JILI, and Evolution receive limited information to manage game sessions. Use of this information beyond the game experience is prohibited.
6.3 Legal Obligations
It is our legal duty to provide specific information to fulfil court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases we provide only the minimum information necessary.
6.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance before any such change takes place.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the citinow website. Cookies are small text files stored in your browser that help improve the functionality of the site.
7.1 Types and Uses of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security
- Functionality Cookies: To remember your preferences and settings
- Analytics Cookies: To understand patterns of site usage
- Performance Cookies: To improve page load speed and functionality
7.2 Cookie Controls
You can control cookies through your browser settings. However, disabling essential cookies may affect some site functionality and impact your login experience.
Your Rights
You have the following rights regarding your personal information, and citinow fully respects those rights:
8.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored about you.
8.2 Right to Correct Information
You have the right to correct any inaccurate or incomplete information in your account. A request to correct information can be made through customer support.
8.3 Right to Delete Information
In certain circumstances you have the right to request deletion of your personal information. However, some information may need to be retained to meet legal obligations or resolve disputes.
8.4 Right to Object to Data Processing
You have the right to object to the processing of your information for marketing communications or other specific purposes. Such objections can be raised directly through customer support.
To exercise these rights, contact our support team. We will process your request within a reasonable time.
Protection of Minors
All citinow services are for persons aged 21 or above only. We do not collect any information from minors and do not allow them to use our platform.
Age is verified during account registration. If a user is found to be under 21, their account will be closed immediately and the collected information will be deleted. To learn more about responsible gaming, read our Responsible Gaming Guidelines.
Age Limit: The minimum age to use this platform is 21 (21+). Protecting minors is our highest priority.
Changes to This Policy
citinow reserves the right to change this privacy policy when necessary. The policy may be updated due to service improvements, legal changes, or business changes.
10.1 Notification of Changes
For significant changes, you will be notified in advance by email to your registered address or through a notice on the site. The date of any change will always be displayed at the top of this page.
10.2 Continued Use After Changes
If you continue to use the site after a policy change, you will be considered to have accepted the new policy. If you do not agree with the changes, you always have the option to close your account.
Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact us. We provide support in both Bengali and English.
You can learn more about citinow. For general questions, you can also visit our FAQ page.
Quick Navigation
Summary
- SSL-encrypted protection
- Data is never sold
- Age verification (21+) is mandatory
- 24/7 support available
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Have a privacy question?
Our support team is ready to answer your questions 24 hours a day, 7 days a week. Write in Bengali, get a reply in Bengali.