citinow Responsible Gaming Guidelines
Keep entertainment within limits. citinow believes that with the right awareness and self-control, gaming stays enjoyable. On this page, learn how to bet safely and thoughtfully.
What does responsible gaming mean?
Playing online betting or casino games is not a problem in itself — problems start when it goes out of control. Responsible gaming is about making conscious decisions: how much time to spend, how much money to use, and when to stop.
At citinow, we want you to see gaming as a form of entertainment — not a way to earn a living or solve financial problems. Every bet carries the possibility of a loss, and you should play with that in mind. Read our Terms and Conditions to understand how the platform works to protect players.
If you want to know about any rules or account-related information, detailed answers are available on our FAQ page.
Self-Control Tools
citinow provides several tools that let you set your own gaming limits. Using these features helps keep your play under control.
Deposit Limit
Set in advance how much you will deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded.
Time Limit
Set a time limit for how long you play per session. After that time, the platform will alert you.
Self-Exclusion
If you feel you need a break, you can request a temporary account suspension for a set period.
Loss Limit
If you lose beyond a set amount, the session closes automatically — helping you avoid larger losses.
Cooling-Off Period
Take a cooling-off period from one day to six weeks — during this time you cannot log in or place bets.
Permanent Closure
If you want to stop playing entirely for the long term, contact our support team to request permanent self-exclusion.
To activate or change any of these tools, contact our 24/7 live chat or email directly.
What signs should you watch for?
We often fail to notice when gaming starts to go out of control. If you recognise any of the following in yourself, treat it as a warning signal:
- An urge to keep betting repeatedly in order to recover lost money
- Borrowing money from family or friends to place bets
- Repeatedly failing to stop betting despite trying to
- Spending more time on gaming while neglecting work or family responsibilities
- Hiding your gaming activity or lying about it
- Feeling restless or irritable when unable to play
- Spending money set aside for essential expenses on betting
- Being unable to stop after a win and continuing to play
Build Healthy Habits
Responsible players follow a few simple rules:
- Set aside a fixed budget for betting — one that, if lost, will not cause financial hardship at home
- Set a time limit before each session and stick to it
- Never bet when drinking or under emotional stress
- Stop when you lose — trying to quickly recover lost money often leads to bigger losses
- Do not treat betting as your only entertainment; make time for other hobbies too
- Let your loved ones know how much you are betting — being open makes it easier to stay in control
Where to go for help?
Acknowledging a problem takes courage. Seeking help at the right time can make the situation much more manageable.
citinow Support
citinow's 24/7 live chat and email support are available in Bengali and English. Speak with us directly to request self-exclusion or to set limits.
Email: [email protected]
Family and Friends
Talk openly with those close to you. Family or trusted friends can often provide the best support — be honest with them about your betting.
Professional Advice
Seeing a psychologist or counsellor is not a sign of weakness. Mental health counselling services are available in Bangladesh — at both government hospitals and private clinics.
citinow's Responsibility
Responsible gaming is not the player's responsibility alone. citinow works at every step to ensure a safe environment.
21+ Age Verification
Age is verified when an account is opened. Accounts for anyone under 21 are not approved.
Protection of Minors
To protect children in a family environment, keep parental controls active on your devices — citinow never targets minors in its promotions.
Data Security
Your personal and financial information is kept secure using SSL encryption and modern security technology. Learn more in our Privacy Policy.
Monitoring Suspicious Activity
When unusual betting patterns are identified, our team makes contact and can activate limits if needed.
Why is the 21+ age limit important?
In line with adulthood considerations in Bangladesh and responsible gaming policy, citinow is for those aged 21 or above only. There are clear reasons for this.
At a young age, the maturity needed to make decisions about financial risk is generally lower. The financial and psychological impact of betting and gaming can seriously harm a young person's life. This is why we carry out strict age verification with no exceptions.
If a younger member of your family or someone you know attempts to open an account, please inform our support team.